FAQs - About Athena

Is Athena a bank?

We’re not a bank and act nothing like a bank. We specialise in home loans, and only home loans.

Where do you get your money from?

Being a ‘nonbank’ lender we have access to funding at wholesale rates across a range of major financial institutions.

Can I trust you?

Of course we’re gonna say yes, but there are some good reasons why you should.

One, we’re funded by the might of AirTree Ventures, Apex Capital, AustralianSuper, Hostplus, Macquarie Bank, RESIMAC Group, Rice Warner, Square Peg and Sunsuper.

Two, we’re led by a trusted leadership team with a track record of delivering successful and innovative customer solutions.

And three, we use bank level security and encryption across our digital platform, so you get all the online benefits without the dangers. Our Australian Credit Licence (502611 if you need to know) means we’re governed by ASIC and legally bound to follow their compliance rules.

But don’t just take our word for it. Our customers have given us the highest rating of Excellent on Trustpilot.

What if I am unhappy with the service I received from Athena?

If you're unhappy with any aspect of your experience with us, please get in touch. We take all feedback seriously as it only helps us to improve.

See our Complaints Policy for more details.

What happens if you go under?

We, and our investors, think this is extremely unlikely, but it’s a fair question.

In the unlikely event that we must shut down, your loan would be serviced by another provider on the same terms as we have provided it to you.

Is my data fully secure?

No need to worry, we use bank level security and encryption across our digital platform, so you get all the online benefits without the dangers. For more information, see our Privacy Policy and Security at Athena.

What career opportunities do you have?

We’re always on the hunt for great talent right across the business. We’re creating a home lending experience that’s different, built around the customer.

If that excites you, we’d love to hear more. Check our open roles here.

I want to suggest cool ideas

Omg yes, we’d love to hear them! Drop us a line at hello@athena.com.au.

Meet our loan experts.

Our friendly local home loan experts are here to answer all your questions, 5 days a week.

Want to chat before you apply online?

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Weekdays 9am-5pm AET

wCall   13 35 35

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Athena acknowledges the traditional owners of the land on which we gather the Gadigal people of the Eora nation. We acknowledge that sovereignty was never ceded and respect their continued and continuing connection to this place.